FAQs

Frequently Asked Questions

 

I'd like to include a message to the recipient. How do I do this?

Add your products to your cart and click on 'Cart'. You'll see a little box for  'Special Instructions' - just write your message in there and it'll come through with your order. Or email us shop@centurygeneralstore.com with your order number if you'd prefer.

 

 

I need a quick gift! What are my options?

Have a look at our Alternatives to Physical Gifts - you'll find ideas for gifts that can be arranged quickly and don't involve postage, and you can always email us shop@centurygeneralstore.com if you need them faster than 48 hours notice, we'll do our best!

 

Do you sell gift vouchers?

We do! You can choose from an email-voucher or a voucher sent through the post. Both are valid on anything in the online store and valid for one year.

 

Are the gifts in your Winter Collection just for Christmas?

Not at all - We're all about timeless gifts without any gimmicks, so our winter collection is suitable for any occasion, with the focus on seasons rather than particular days. Our care packages are suitable for birthdays, for just becauses, for celebrations, anything!

 

I'd prefer to put together my own care package, or I just want to buy one thing!

Perfect! You'll find all our individual products here.

 

How will I know once my order's been shipped?

We'll send you an email once we're putting your order together, to let you know when we'll be posting it out. We also email you the tracking details once it's been posted.

 

Do you ship outside the UK?

We only ship within the UK. If you need help finding a similar small business in a different country, just shout, we might be able to suggest someone awesome we've come across.

 

What's your cut-off point for ordering for Christmas delivery?

We use Royal Mail - in accordance with their last recommended posting days we'd recommend placing Christmas orders by midnight on Wednesday 15th December. Please note this does not guarantee delivery by Christmas Day and we really advise you to order as soon as possible to avoid disappointment. Last year, the postal service was much busier than anticipated so please allow plenty of time.

 

What packaging do you use?

We use recycled cardboard boxes that you can reuse, packaging peanuts that you can dissolve in water or pop in the compost bin, and fabric wrap that you can repurpose. For decoration we use dried flowers and petals.

 

Is your packaging plastic free?

Yes. We are committed to making sure that every bit of packaging that we send into your home can be either composted, reused, repurposed or recycled, so that we don't make you responsible for putting anything in the landfill. We are also committed to carefully sourcing our products from makers who are committed custodians of our planet.

 

Are all your products vegan-friendly?

Yes! 

 

I have a question or special request about my order - how do I contact you?

Just drop us an email to shop@centurygeneralstore.com and we'll get back to you as soon as possible. Please note if an order comes through late in the day we may not be able to reply until the following morning.

 

I'd like to join your Book Club!

We'd be happy to have you! All Book Club events are free and online - and we focus on books about collective care, healing and hope, all with the earth in mind. We have a separate newsletter for Book Club events and updates -you can subscribe over on our homepage.

 

Where can I sign up to receive updates about everything you do, as well as special offers?

Our mailing list is where it all happens! A world away from the fast pace of social media. We'll send you shop discounts, uplifting words, interior design news & inspiring resources. Plus invitations to our live online events, pop up events, Book Club and wellbeing series... For inspiration on how to live seasonally and with intention, always with the earth in mind. You can sign up over at the very bottom of our homepage. See you there x

 

I have a question that's not listed here! Can you help?

Of course! Just drop us an email to shop@centurygeneralstore.com and we'll get back to you as soon as possible.